Legal

Website Terms of Use

Last updated: 3 July 2026

These Website Terms of Use explain the rules for using the CyberSprouts website, online content, public resources and related web pages.

By using this website, you agree to these terms.

If you buy or use a CyberSprouts service, our Service Terms and Conditions will also apply.

1. Who we are

CyberSprouts is operated by CyberSprouts Limited, a company registered in England and Wales.

Company number: 13031873
Registered office: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Contact email: hello@cybersprouts.com

In these terms, “CyberSprouts”, “we”, “us” and “our” mean CyberSprouts Limited.

“You” and “your” mean the person using this website.

2. Other terms that may apply

These Website Terms of Use should be read alongside our:

If you buy or request a CyberSprouts service, the Service Terms and Conditions and Cancellation Policy for Services will apply to that service.

If there is a conflict between these Website Terms of Use and the Service Terms and Conditions for a paid service, the Service Terms and Conditions will apply to that service.

3. What this website is for

This website provides information about CyberSprouts, our services, cyber-safety topics, digital resilience, privacy, family online safety, and related guidance.

The website may include articles, newsletters, guides, resources, service descriptions, forms, contact routes, booking links, payment links or links to third-party platforms.

4. General information only

The content on this website is provided for general information and awareness.

It is not a substitute for tailored professional advice based on your specific circumstances.

You should not rely on website content alone when making important decisions about security, privacy, safeguarding, legal, financial, medical, emergency or crisis matters.

If you need tailored support, you should request an appropriate CyberSprouts service or seek advice from a suitable professional, authority or specialist organisation.

5. No emergency service

CyberSprouts is not an emergency service.

If someone is in immediate danger, or there is an urgent risk of harm, contact the emergency services.

In the United Kingdom, call 999 in an emergency.

For non-emergency crime, fraud, safeguarding, harassment, stalking, abuse or platform-related issues, you may need to contact the relevant police service, local authority, school, bank, platform provider, healthcare professional or specialist support organisation.

6. No guarantee of complete accuracy

We aim to keep website content accurate, practical and up to date.

However, cyber-safety, privacy, technology, platform settings, scams, threats, legal requirements and third-party services can change quickly.

We do not guarantee that website content will always be complete, current, accurate or suitable for your specific circumstances.

We may update, remove or change website content at any time.

7. Service descriptions

Service descriptions on the website are intended to explain the services CyberSprouts may offer.

A service is only agreed when you place an order, make a payment, accept a quote, receive an order confirmation, or otherwise enter into a confirmed arrangement with us.

Specific service terms, scope, pricing, cancellation rules, timescales and limitations may be set out in the relevant service page, checkout page, quote, proposal, order confirmation or Service Terms and Conditions.

8. Acceptable use

You must use this website lawfully and responsibly.

You must not:

misuse the website;
attempt to gain unauthorised access to the website, server, systems, accounts or data;
introduce malware, harmful code, automated scraping, denial-of-service activity or other harmful activity;
interfere with the security, availability or operation of the website;
use the website to make unlawful, abusive, threatening, discriminatory, misleading or harmful requests;
impersonate another person or misrepresent your authority;
submit information that you are not entitled to provide;
use the website to request hacking, stalking, harassment, surveillance, impersonation, unauthorised access or other unlawful activity;
copy, reproduce or commercially exploit website content without permission.

9. Security-related requests

CyberSprouts provides defensive cyber-safety and privacy support.

You must not use this website, our forms or our contact routes to request:

unauthorised access to accounts, devices, systems or data;
password theft, credential recovery without authority, or bypassing security controls;
covert monitoring or surveillance;
tracking another person without proper authority;
stalking, harassment, impersonation or doxxing;
offensive security activity against third parties;
attempts to avoid law-enforcement, platform safety measures or account restrictions;
any activity that is unlawful, unsafe or outside our ethical boundaries.

We may refuse, ignore, report or retain records of requests that appear unlawful, unsafe, abusive or inappropriate.

10. Information you submit

If you submit information through the website, forms, email links, newsletter sign-ups or other contact routes, you agree that the information you provide is accurate and that you have authority to provide it.

You should not send:

passwords;
recovery codes;
security credentials;
unnecessary identity documents;
unnecessary sensitive personal information;
private messages or screenshots unless specifically requested and appropriate;
information about another person unless you have a proper reason and authority to provide it.

Personal information is handled in line with our Privacy Policy.

11. Children and young people

This website is mainly intended for adults, including parents, guardians, carers and clients seeking cyber-safety support.

Children and young people should not submit personal information through this website without involvement from a parent, guardian or responsible adult.

We do not use children’s information for marketing.

Where our services involve children or young people, our Safeguarding Statement and Privacy Policy may also apply.

12. Safeguarding

If website use, enquiries or service requests raise a safeguarding concern involving a child, young person, vulnerable adult or person at risk of harm, we may handle the matter in line with our Safeguarding Statement.

Confidentiality is not absolute where there is a serious or immediate risk of harm, or where we are legally required to share information.

13. Intellectual property

Unless stated otherwise, CyberSprouts owns or licenses the intellectual property rights in this website and its content.

This includes text, graphics, logos, designs, templates, frameworks, documents, guides, articles, reports, downloads, layouts and other materials.

You may view website content for personal, non-commercial use.

You must not copy, reproduce, publish, distribute, modify, sell, license, train systems on, or commercially exploit CyberSprouts content without our written permission.

You may share links to public CyberSprouts web pages, provided you do so fairly and do not misrepresent our content or relationship with you.

14. Downloads and resources

We may make guides, checklists, templates, documents or other resources available for download.

Unless we state otherwise, these resources are provided for personal, household or internal business use only.

They must not be resold, republished, redistributed, sublicensed or presented as your own work.

Downloaded resources are provided as general guidance and may not be suitable for every situation.

15. Newsletter and content subscriptions

If you subscribe to a CyberSprouts newsletter or content update, we will use your information in line with our Privacy Policy.

Newsletter platforms may use cookies, tracking links, pixels or similar technologies. Further information is available in our Cookie Notice.

You can unsubscribe from newsletter emails at any time using the unsubscribe link in the email or by contacting hello@cybersprouts.com.

16. Third-party links and services

This website may link to third-party websites, tools, platforms, articles, resources, payment providers, newsletter platforms, booking systems or support organisations.

Third-party links are provided for convenience or context.

We do not control third-party websites or services and are not responsible for their content, availability, security, privacy practices, terms, accuracy or actions.

You should review the relevant third party’s own terms and privacy information before using their services.

17. User-generated or third-party content

Where the website, newsletter platform or related services allow comments, replies, community features, testimonials or other user-generated content, we may moderate, remove or restrict content where we consider it unlawful, unsafe, abusive, misleading, irrelevant, spam-like, privacy-intrusive or inconsistent with CyberSprouts’ purpose.

We are not responsible for user-generated content posted by other users.

18. Availability of the website

We aim to keep the website available, but we do not guarantee uninterrupted access.

The website may be unavailable, suspended or changed due to maintenance, updates, technical issues, cyber incidents, hosting problems, third-party service failures or events outside our control.

We may withdraw, suspend or change all or part of the website at any time.

19. Viruses and technical security

We do not guarantee that the website will be free from bugs, viruses or other harmful material.

You are responsible for using appropriate security protections on your own devices and networks.

You must not misuse the website by knowingly introducing viruses, malware, harmful code, automated attacks, denial-of-service activity or other technically harmful material.

20. Liability for website use

The website is provided for general information.

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

Subject to that, we are not responsible for:

reliance on general website content without taking tailored advice;
losses caused by inaccurate, incomplete or out-of-date website content;
losses caused by third-party websites, platforms, tools or services;
website unavailability or interruption;
technical issues outside our reasonable control;
losses caused by your misuse of the website;
business losses arising from use of free website content.

If you buy a CyberSprouts service, liability relating to that service will be handled under our Service Terms and Conditions.

21. Linking to this website

You may link to public pages of this website in a fair and lawful way.

You must not:

suggest that CyberSprouts endorses you, your organisation, your product or your content unless we have agreed in writing;
frame this website or display it in a misleading context;
link in a way that damages our reputation;
link from unlawful, harmful, abusive, misleading or inappropriate content.

We may ask you to remove a link if we consider it inappropriate.

22. Changes to these terms

We may update these Website Terms of Use from time to time.

The latest version will be published on our website with the date it was last updated.

By continuing to use the website after changes are published, you agree to the updated terms.

23. Governing law

These Website Terms of Use are governed by the law of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also have the right to bring proceedings in your local courts.

24. Contact

For questions about these Website Terms of Use, contact:

hello@cybersprouts.com